CONSTELLATION HOSPITALITY GROUP
Constellation Hospitality Group, based in Dubai, is a pioneering developer and manager of luxury hotels, resorts and real estate developments across Africa. Prime locations, bold innovation, cutting-edge facilities and personalised service form the cornerstones of our vision, providing a landmark experience for demanding business and leisure travellers.
Corporate Mission Statement
Through development of acquisitions, franchise and management agreements, Constellation Hospitality Group will be the most successful developer and operator of luxury hotels, resorts and real estate developments in Africa by 2020. A vision that will see Constellation Hotels & Resorts expand to every gateway city and significant resort destination across the continent.
Constellation Hospitality Group will deliver a consistently high level of personalised service and a sustainable, innovative product. It will become the hospitality leader in local community development, investing in and integrating with the communities surrounding its properties.
Constellation Hospitality Group will value and nurture its principal asset – its people. Individuals will be rewarded for outstanding effort and initiative. They will prosper from the opportunities created by the expanding business, enjoying the finest employment benefits in the industry.
Corporate Operating Philosophy
Trends within the hotel industry continue to influence the company direction on the following fundamentals of our business:
- Key locations
- Innovative, market driven products and services
- Shared family visions and values across field employees
- State of the art communications technology
- Brand recognition
Emphasis is placed on centralised management systems supported by Constellation Hospitality Group’s corporate office, experienced regional specialists and local representatives. Redesigning operating systems and the creation of flexible job roles are encouraged to support profit centres in each hotel.
Our associates will help set us apart from our competitors. We place emphasis on selecting a creative and motivated workforce. On an executive level, the selection of dedicated, entrepreneurial individuals is crucial to the success of our business. Cutting edge training techniques will ensure that each of our associates have the knowledge and skills necessary to perform their duties to the highest of standards. Our commitment to upgrading employee facilities and offering fast track career opportunities and benefit packages will attract and retain the highest calibre people available in the market.
Innovative loyalty programs, de-standardised profit centres, and flexible job roles will continue to improve our productivity and profitability while enhancing our guest service standards.
State-of-the-art technology systems will be integrated into our operation to maximize efficiency, productivity and profitability. The implementation of this technology will assist in the development of our innovative and creative concepts enabling us to respond to our customer’s needs both effectively and promptly.
Business development and customer profiling is recognized as the single most critical element to our overall success. Our ability to recognize, react to and implement the needs of our customers will ensure that we maintain our market position and continue to be recognized as the preferred hotel choice in each destination. Organic growth opportunities can be capitalized upon in all served markets.
We aim to surpass the expectations of our higher owners. Our management abilities must continue to be focused on maximising operating profitability and the owner’s return on investment.
Consistency across our different properties is key, while maintaining a decentralised service culture. All corporate-level activities from management to marketing to training are pushed out to regional and property managers. The objective is to advocate empowerment, support, and a strong sense of team building